Terms and Conditions / Accessibility Guide
Terms and Conditions / Accessibility Guide
We look forward to welcoming you to our home. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below. We consider this an important part of the transparency between you and us. The Ts and Cs are there to give mutual protection and avoid misunderstandings. Thank you in advance for reading these “Terms and Conditions”, which form part of the contract between WESTWOOD and our guests.
There is also an Accessibility Guide on this page to help you assess if Westwood is suitable for your holiday stay - we hope this is useful. Please ring if you have any questions.
Peter and Judith
Booking Terms & Conditions
In order for us to confirm a reservation, we request a non-refundable deposit of £90/£70 to be paid at the latest 30 days before your stay date . We ask you to pay this by CHAPS, BACS, cheque or debit/credit card. For the first three methods of payment, payment details will be sent out to you immediately after you make your reservation with us (either by e-mail or post). For card payment: You can pay by Debit or Credit Card over the phone with us directly. The deposit will then be deducted from your final invoice when the full amount is due before you leave. The final payment can be made by card or cash at Westwood.
We will send you final confirmation of your booking once the payment has cleared. If a cheque used to cover payment is returned, we will cancel the booking and seek recovery of bank charges.
NB: If you do not inform us and simply do not arrive, the full amount due for your stay will be charged and either an invoice will be sent to you or payment will be taken from your card.
We take all bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with WESTWOOD B&B for either accommodation, services, meals or drinks that are pre-booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.
We would like to ensure that all of our guests have an enjoyable internet experience whilst staying with us. We have therefore implemented a ‘fair use’ policy to ensure that we can continue to provide a fast and reliable service.
We may monitor the performance of our network and the use of it by our guests. If we notice that a guest is using it in excess of what is expected from reasonable normal use and where such excessive use is affecting other guests, particularly during busy times, we may restrict usage. If you do not use file sharing software or download large files from the internet then you should not be affected by our fair use policy. However, if it becomes clear that heavy downloading, peer-to-peer networking, or excessive streaming (i.e. more than simply streaming programme content from websites such as BBC iPlayer, 4 On Demand, or itv.com) is taking place then we may contact you to ask you to reduce your use to allow our other customers to share the system fairly. If you continue to do so, or if you persistently exceed normal use to the extent that it affects our network and other user’s enjoyment of the service, then we reserve the right to restrict or deny you access to the network.
Obligations to You
We will use our reasonable endeavours to ensure that you are provided with uninterrupted service 24 hours a day. We will not be liable however, for any reason if the service is not available at any time for any period, nor for any loss of data or damage to the equipment you suffer as a result of using our service. We may suspend access at any time and for any reason, including routine or emergency maintenance of the servers. For this reason we strongly recommend that you regularly save any work you are doing whilst using the service.
Obligation to Us
The service we provide is intended to be used for general purposes, including accessing the World Wide Web, email, messaging services and chat rooms. You undertake to us that you will use the services responsibly and that you will behave in a lawful, honest and proper manner when accessing the services. Without prejudice to any other provision of this agreement, we may terminate your use of the service at any time without notice if we become aware of any behaviour that has a negative effect on our equipment or network or the use by other customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation.
Without prejudice to the generality of the paragraph above, you may not: use the service for any illegal purpose (including but not limited to breaching any intellectual property or computer misuse legislation and downloading or uploading any illegal material); send any unsolicited commercial email (or “spam”) or any activity relating to it; carry out any “hacking” activities such as attempting to access systems without authorization or carry out denial of service attacks.
You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, logos, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.
This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English court.
We reserve the right to amend these terms and conditions at any time.
Westwood is committed to ensure an appropriate accommodation service for prospective guests with disabilities. Due to the situation of Westwood, we lack facilities for guests with severe mobility limitations e.g.there is no ramp and unfortunately no room for a ramp for wheelchairs, but we are trying to make our house as accessible as we can. (Please see access below.) We welcome any enquiries from guests with disabilities so we can discuss their needs and all reasonable attempts will be made to meet these. Assistance dogs welcome.
Access to WESTWOOD