Keeping all of us safe

As the advice is changing regularly, please be aware that our procedures may also be changed at short notice.

We kindly ask that you please postpone your visit, if you:

• are exhibiting respiratory symptoms of any severity.
• have had contact with Covid-19 cases in the past 14 days.
• come from a region which is designated as a risk area by the Government.                                                                                

Please also:

• wear your protective mask in all enclosed public areas outside of Westwood, in shops etc. as required by the government.
• provide us with your contact details prior to arrival (mobile phone number, address).
• disinfect your hands during your stay with your personal bottle of hand sanitizer provided free of charge and refrain from shaking hands

Booking

• We will inform you prior to arrival about any rule changes which become applicable for your stay.
• In case of new major Covid-19 restrictions not foreseeable at the time of your booking and which may even mean we have to close again for a period of time, you may change your booking free of charge. For paid deposits we will issue a voucher to be used at a later date.

Arrival & Check-in    

• Please inform us of a ca. arrival time and order your “Welcome Tea and/or Coffee” in advance, so everything is ready and waiting for you.  
• We will welcome you personally as always, but will not shake hands and will also be wearing a mask or a visor or both. Rest assured, though, our welcome will remain as warm as ever.
• Your check-in form will be on the desk in your room together with the breakfast order form. The pen provided is sanitized for your use during your stay. Please fill in these forms at your leisure and pop these into the post-box in the hall by 19.00 hours on your day of arrival.

Housekeeping

• Hand sanitizers will be of no less than 60% alcohol-based and will be provided in your room for use during your stay.
• The B&B will be sanitized and ventilated with fresh air through open windows several times a day.
• All rooms will be thoroughly sanitized and ventilated with fresh air prior to arrival.
• Sanitizer and packaged amenities in your room on day of arrival.
• Total Privacy: We will not access your room while you are staying, so the rooms will not be serviced during your stay, unless you request that we carry out housekeeping services for you.
• We will leave clean cups, glasses, amenities, towels etc. on your personal trolly outside the room every morning for you to access as you require.
• “Welcome Tea/Coffee/Fruit Juice” with individually packed Walkers biscuits provided in the lounge on the day of your arrival. Please let us know your choice in advance together with your ca. arrival time, so you do not have to wait.

Dining Area & Lounge

• Complete privacy due to our sole use concept.
• Open windows in all “public” spaces to ensure constant ventilation with fresh air.
• All orders are served by us wearing protective masks. Continental Buffet choice will be tailored to your order made the previous evening and served beside your table.
• For your room or family/social bubble: We request you reserve a fixed breakfast time. This can be done via your breakfast order form in your room, which we request you hand into the post box in the hall by 19.00 hours every evening.
• We request you vacate the breakfast area by 10.15 am.
• You are allowed to bring in takeaways for your evening meal, provided these are consumed in the dining area. We are happy to provide crockery and cutlery, but please understand that for extensive, extra crockery and cutlery use, we will levy a fee of £5 per day. We request you place all used glasses, crockery and cutlery on the tray provided. Please do not eat takeaways in your bedroom. Please dispose of any packaging in the bin provided.
  
• Each room has its own individual fridge in the reading room for your convenience and where you can store drinks and/or snacks. This service is free of charge.

Extra Information

• Westwood is our home. We do not employ external staff so we do all the cooking, cleaning, etc. This means that no other person wil have access to Westwood during your stay.
  
• Our breakfast menu and experience will remain unchanged, except that you can now order in advance. We will continue to prepare and cook your breakfast freshly for your chosen time. We will wear masks during breakfast service for hygiene purposes.
• The guest information folders with brochures have been removed from each room for hygienic reasons. We request you use the internet (WI-FI free of charge) or ask us for any information you require about tourist attractions.
  
• All magazines and books on the lounge coffee table have also been removed for hygienic reasons

© Westwood – The B&B with a view 2020